Teams can help customers from any location without interfering with the queue flow thanks to the integration of video customer service into the same queue platform.Teams can help customers from any location without interfering with the queue flow thanks to the integration of video customer service into the same queue platform.
Ideo Attendance integrates live video support right into your queue platform, making it an enterprise-grade solution. Integrate your digital help desk and physical branches with the human touch of an in-store counter using a single enterprise platform.
Make the most of your personnel in all of your physical branches. During peak hours, a centralized support hub or employees from a less busy branch can handle walk-in clients at an on-site video station. This well-rounded strategy reduces wait times and guarantees zero downtime.
Browser-native visual care can take the place of blind voice calls and text chats. To join the line, website visitors only need to obtain a digital ticket. They can use their device to join the video call instantly, go about their daily lives, and receive notifications when it’s their turn.
No app downloads, no complicated setup.
A simple, cohesive process that instantly links your clients to the appropriate expert, whether they are at home or in-store.
Consumers can use your website or mobile app to request assistance from home, or they can enter the system by using a traditional paper or digital ticket at an in-store kiosk.
While they wait for a remote specialist, they stay in your unified queue and monitor their status in real-time via on-site displays or SMS/WhatsApp updates.
Real-time in-person assistance is given by a remote specialist. Ticket transfers, pauses, and escalations are all possible because the interaction is still fully integrated.
integrated platform tools intended to improve the efficiency and clarity of omni-channel customer support.
integrated platform tools intended to improve the efficiency and clarity of omni-channel customer support.
Moviik offers the adaptable infrastructure to link your professionals with clients no matter where they are, from physical storefronts to online help desks.
Ideal for actual branches. Consumers purchase a paper ticket, wait in comfort on the premises, and are summoned to a private hub or video station for specialized care.
Give clients autonomy. They can join the video call from anywhere with their phone, follow real-time updates via WhatsApp or SMS, and scan a code to obtain a digital ticket.
Improve your online help desk. Allowing web users to submit an internet-based ticket for an in-person video support session will go beyond straightforward chat or phone calls.
Install specialized stations in any hub with a lot of traffic. These units, varying from private to open seats pods, offer an emphasis for live, expert remote help via video call.
Without interfering with the customer flow, Video Attendance expands your current queue into a remote service channel.
Clients stay in the same line.
Employees use the same platform.
Video Attendance enables businesses to increase service capacity without adding more physical staff, from retail establishments to airports.
Consolidate specialized services across several stores, such as customer service, product assistance, and technical support.
Clients can stay in the same line and communicate with remote specialists.
For specialized services like loans, account verification, or financial consultations, put clients in touch with remote advisors.
Branches can function with smaller teams while still offering professional support when required.
Even when physical counters are closed, assist passengers.
By providing information, rebooking assistance, or service guidance via video, remote agents can help travelers at various airports.
Moviik offers analytics to track the effects of both video and in-person attendance on your service operations. Monitor important metrics like:
Giving you a comprehensive picture of your customer journey and enabling you to make data-driven decisions to increase productivity and customer satisfaction, all insights are accessible on a single platform.
