Video Attendance for Queue Management
Teams may help customers from any location without interfering with the queue flow thanks to the integration of remote customer support into the same queuing platform.
What is Video Attendance?
Businesses can use Video Attendance, a queue-integrated remote customer care solution, to assist customers via live video calls that are tied to their in-store or online queue.
Moviik’s Video Attendance operates within the same queue management platform as independent video call solutions, which means:
- Customers pick either a digital or paper ticket.
- They are in the same line.
- They are sent to a video hub or booth when they are called.
- They receive real-time care from a remote specialist.
- It is still possible to move, suspend, or escalate tickets.
It is a virtual service counter that is completely integrated.
One Queue. Multiple Service Channels.
Without interfering with the customer flow, Video Attendance expands your current queue into a remote service channel.
With a single, cohesive queue, companies can:
- Connect clients to remote experts or physical counters.
- Consolidate knowledgeable teams while providing support for several locations.
- Increase service availability without adding more counters
- Distribute demand among branches or stores during peak hours.
- Provide quicker, more specialized support
Clients stay in the same line. Staff operate within the same platform.
How Video Attendance Works
a smooth process from ticket to remote service, all in one queue.
Step 1
Take a Ticket
When they arrive, customers first buy a ticket from a kiosk or straight from their mobile device.
Step 2
Wait in Queue
Consumers use digital updates, SMS alerts, or on-site displays to stay informed while they wait for their turn.
Step 3
Go to the Video Hub
Customers are redirected from a typical counter to a Video Hub or service screen when their ticket is called.
Step 4
Get Assisted
While watching the transaction in the same system, a remote worker gives face-to-face video help the consumer.
Where Video Attendance makes the biggest impact
Video Attendance enables businesses to increase service capacity without adding more physical staff, from retail establishments to airports.
Retail
Consolidate specialized services across several stores, such as customer service, product assistance, and technical support.
Clients can stay in the same line and communicate with remote specialists.
Banking & Financial Services
For specialist services like loans, account verification, or financial consultations, put clients in touch with remote advisors.
Branches can function with smaller teams while still offering professional support when required.
Airports & Airlines
Even when physical counters are closed, assist passengers.
Through video, remote agents can help travelers at various airports by providing information, rebooking assistance, or service instruction.
Built for high-traffic environments
Even in the busiest environments, Moviik’s thermal printers are designed for dependability and performance.
They guarantee seamless, continuous check-in experiences throughout the day because they are made to work flawlessly with our kiosks and platform.
Measure and optimize your entire customer journey
Moviik offers analytics to track the effects of both video and in-person attendance on your service operations. Monitor important metrics like:
- Utilization of remote services
- Waiting periods
- Transfers of queues
- Location-specific service demand
- Employee performance
Giving you a comprehensive picture of your customer experience and enabling you to make data-driven decisions to increase productivity and customer satisfaction, all insights are accessible on a single platform.
