Counter – call the next customer
Moviik’s cloud platform powers staff-assisted queue management, which enables your team to effectively contact, serve, and track customers from any counter.
Empower your staff to deliver faster, smarter service
Counter provides your employees with complete control over the customer flow with a single, easy-to-use interface. They may keep track of real-time KPIs, take notes on every encounter, and call, move, or cancel tickets.
It is intended to maintain orderly lines and provide prompt service, guaranteeing that each client is served effectively and in the correct order.
Manage every ticket with ease
Employees can effectively handle tickets and maintain orderly lines from a single interface. Counter gives your team complete insight and control over the customer flow by combining ticket management, priority control, notes, and KPIs.
Call & Serve
Queues are kept quick and effective by promptly calling the next customer and starting service with a single click.
Transfer & Reassign
Transfer tickets between coworkers or services with ease to maintain a flexible and well-organized workflow.
Priority & KPIs
To reach your goals, keep an eye on average service times and priority tickets in real time.
Notes & Details
To keep your staff informed and on the same page, include service notes or important information for every ticket.
Manage every ticket effortlessly
Counter makes service management quick and simple by connecting employees directly to the customer line.
Staff can track service timings, identify who’s next, and access consumer information as soon as a ticket is issued.
Calling, transferring, or closing tickets, adding notes, and real-time KPI tracking are all possible with this interface.
In the Backoffice, managers can set performance goals, branch logic, and priority services, all of which are instantly reflected in Counter.
Employees can service clients effectively, keep on target with KPIs, and maintain a smooth queue flow since they have everything they need in one location.
Benefits for your staff
The purpose of the counter is to make daily tasks at the service desk easier. It helps teams stay focused on what truly matters—providing excellent customer service—by keeping them informed, confident, and well-organized.
Customize your check-in experien
Every component, including the ticket style and kiosk interface, can be customized for your company.
Provide multilingual assistance, modify messages for each service, and make every visitor’s experience uniform and friendly.
Moviik adjusts to your brand. Not the other way around.
Part of the Moviik Platform
Counter, which was developed as a component of an integrated queue management ecosystem, offers employees total control without requiring them to transfer between programs.
Counter is one of the key applications within the Moviik Queue Management Platform.
Every step of the customer journey, from check-in to service, flows smoothly because to its seamless integration with other modules like Paper Ticket, Digital Ticket, and Signage Player, which are all connected through the Backoffice.
Staff and management have access to the same real-time view of queues, performance, and customer flow thanks to a single cloud platform that connects all data, facilitating quicker decision-making and improved customer service.