We Almost always fixate on the line we are losing to and rarely on the one we are beating. All of this counts for a lasting impression on your customers' perception about your brand whether you are a supermarket or a bank or an airline or any other business whose purpose is to serve people. With bloom it is possible to manage the customers flow, keeping them informed about the queuing process and assuring that their priority in line is being respected. This queue management system also allows professionals to collect all the information they need to manage effectively their service and resources.
"Waiting time is the single most important factor in customer satisfaction."
By Paco Underhill, in Why We Buy
Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredible expensive.
Reduce perceived and actual waiting times
Provide a high-quality customer service
Increase your resources efficiency
Intensify your customers' loyalty
Align your organization with the customer needs
Blooms meets the needs of all types of activities and organizations. A wide range of integrated product modules result in the ultimate experience for your customers and staff.
In a nutshell, Bloom will
Optimize the customer flow and service operation
Increase customers' satisfaction, by improving the service quality
Provide a more informative and relaxing waiting time
Entertain waiting customers with integrated digital signage
Ensure customers are served in a well ordered way by the right staff every time